Posts Tagged ‘Ryanair

26
Feb
09

Roe versus the Volcano

With the media’s constant attempt to makes us feel miserable these days (discussed here, which in turn produced this. I always thought of myself as something of a muse), it’s good to see there’s still room for this kind of story. Blogger Jason Roe posted about a glitch he found with Ryanair’s website, which produced a spate of offensive and highly personal responses (accusations of a “pathetic life”, etc) from individuals within Ryanair’s HQ. (link and linker)

I still don’t understand how exactly the glitch Jason found works, and as I wouldn’t fly Ryanair even if they paid me I don’t really care. What interested me was the vindictive nature of the responses left by the staff. The rudeness of Ryanair’s frontline service has long been established, so it’s somewhat refreshing to know they share this attitude within the inner-workings of the company. Even so, the explosion of anger over someone doing nothing more than highlighting a bug on your site is baffling. Choice quotes for me are: “Keep working on yourself and don’t post bollocks,” “It’s not a threat, its advice for you to present yourself better… but of course you think of threat straightaway, because that fits you better,” and my favourite, “Offensive aggression of customers depends on customer’s ignorance.”

Even their PR guy was snotty about it when discussing the matter. “It is Ryanair policy not to waste time and energy corresponding with idiot bloggers,” he was quoted in the IT, adding, “lunatic bloggers can have the blogosphere all to themselves as our people are far too busy driving down the cost of air travel.” Of course he also admitted the offending posts did come from staff. So we have two conflicting pieces of information within the same head with both being accepted as true, not terribly unlike the difference between the prices they think they charge and what they actually charge. Orwell would have had a field-day with this. Presumably the cost of air travel went up a little when their people were wasting time and energy with Jason’s blog.

When RTÉ reported it a spokesman tried to suggest it was the work of just one member of staff “when they should have been working”. I call bullshit on that one. This to me sounds like the kind of thing that spreads around the office like wildfire, and in a mob-mentality sort of way they lost the run of themselves. As for their repeated degrading language regarding bloggers, I would suggest a blogosphere boycott, except I’m not that organised and I really don’t care enough.

Anyway, the relevant blog is here, but yoze have probably found it already.

04
Dec
08

Trade unions and Ryanair, not very likely

So it looks like Michael O’Leary is going to reinstate the Shannon-Heathrow link if Ryanair’s merger with Aer Lingus is successful. He’s also going to recognise the trade unions at Aer Lingus.

Details here
This sounds like scam to me, much like the fictitious prices on Ryanair adverts. He’s just telling us what we want to hear. The Michael O’Leary I know would sooner get into bed with Joe Higgins (in a literal sense) than permit his employees membership of a union. Now my flatmate points out that he would be required honour his promise now that he’s gone on record, but I’m not convinced. This is the man who shamelessly ripped off Munster fans who’d already paid for their tickets.

Aer Lingus is far from the best transnational carrier out there, but it’s not the worst either. And I for one would like to see their service protected (if improved a little). Now it’s clear that Aer Lingus has been severely mismanaged since it was privatised. These are the guys who tried to replace their cabin-crew with outsourced contractors with no personal investment in the company, and continued to sell itself as the airline that knows it’s the little things that make your flight enjoyable. Some sort of restucturing before the company is run into the ground is welcome. But is Ryanair really the answer? This is the airline that made its name by providing an openly shite service for next to nothing (even if “next to nothing” actually means five times what they say they’re charging). Surely we can do better for our national carrier.