26
Feb
09

Roe versus the Volcano

With the media’s constant attempt to makes us feel miserable these days (discussed here, which in turn produced this. I always thought of myself as something of a muse), it’s good to see there’s still room for this kind of story. Blogger Jason Roe posted about a glitch he found with Ryanair’s website, which produced a spate of offensive and highly personal responses (accusations of a “pathetic life”, etc) from individuals within Ryanair’s HQ. (link and linker)

I still don’t understand how exactly the glitch Jason found works, and as I wouldn’t fly Ryanair even if they paid me I don’t really care. What interested me was the vindictive nature of the responses left by the staff. The rudeness of Ryanair’s frontline service has long been established, so it’s somewhat refreshing to know they share this attitude within the inner-workings of the company. Even so, the explosion of anger over someone doing nothing more than highlighting a bug on your site is baffling. Choice quotes for me are: “Keep working on yourself and don’t post bollocks,” “It’s not a threat, its advice for you to present yourself better… but of course you think of threat straightaway, because that fits you better,” and my favourite, “Offensive aggression of customers depends on customer’s ignorance.”

Even their PR guy was snotty about it when discussing the matter. “It is Ryanair policy not to waste time and energy corresponding with idiot bloggers,” he was quoted in the IT, adding, “lunatic bloggers can have the blogosphere all to themselves as our people are far too busy driving down the cost of air travel.” Of course he also admitted the offending posts did come from staff. So we have two conflicting pieces of information within the same head with both being accepted as true, not terribly unlike the difference between the prices they think they charge and what they actually charge. Orwell would have had a field-day with this. Presumably the cost of air travel went up a little when their people were wasting time and energy with Jason’s blog.

When RTÉ reported it a spokesman tried to suggest it was the work of just one member of staff “when they should have been working”. I call bullshit on that one. This to me sounds like the kind of thing that spreads around the office like wildfire, and in a mob-mentality sort of way they lost the run of themselves. As for their repeated degrading language regarding bloggers, I would suggest a blogosphere boycott, except I’m not that organised and I really don’t care enough.

Anyway, the relevant blog is here, but yoze have probably found it already.

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2 Responses to “Roe versus the Volcano”


  1. February 27, 2009 at 12:37 pm

    To be fair, as bad as the reaction by Ryanair was, the post was just a link baiting exercise to begin with. Highlighting an issue with a website is fine but finishing the post with “Pass this on!!” smacks of blog whoring and most likely what got Ryanair’s back up. Whatever his reason for posting, it looks like it came out the winner anyway lol

    “Lunatic Bloggers” is such an excellent expression though, I wish I thought of it lol


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